1. Data Controller
Business name: HyväCleaning
Location: Helsinki, Finland
Email: info@hyvacleaning.fi
Phone: +358 46 802 8990
HyväCleaning is the data controller responsible for your personal data.
2. What Personal Data We Collect
We may collect the following information:
- Name
- Address (including postal code and city)
- Phone number
- Email address
- Booking details and service information
- Payment and invoicing information
- Communication history (emails, messages)
We do not collect sensitive personal data unless required by law.
3. How We Collect Data
Personal data is collected when you:
- Book a service via our website or forms
- Contact us by phone, email, or messaging apps
- Request a quote or customer support
- Use our website (cookies and analytics)
4. Purpose of Processing
We process personal data for the following purposes:
- Providing and managing cleaning services
- Customer communication and support
- Invoicing and payment processing
- Legal, accounting, and tax obligations
- Improving our services and website
Processing is based on:
- Contract performance
- Legal obligations
- Legitimate business interests
- Customer consent (when applicable)
5. Data Sharing & Third Parties
We may share data only when necessary with:
- Payment and invoicing providers
- Accounting and bookkeeping services
- IT and website service providers
- Authorities when required by law
We never sell or rent personal data to third parties.
All partners comply with GDPR.
6. Data Retention
We store personal data only as long as necessary:
- Customer and booking data: as required for service delivery
- Invoicing data: according to Finnish accounting law
- Communication data: for customer service and legal protection
After the retention period, data is securely deleted.
7. Data Security
We use appropriate technical and organizational measures to protect personal data, including:
- Secure systems and access controls
- Limited staff access
- Encrypted communication where applicable
Despite safeguards, no system is 100% secure.
8. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Request correction of incorrect data
- Request deletion of data (“right to be forgotten”)
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
Requests can be sent to: info@hyvacleaning.fi
9. Cookies & Website Analytics
Our website may use cookies to:
- Ensure website functionality
- Analyze traffic and improve user experience
You can manage or disable cookies through your browser settings.
10. Complaints & Supervisory Authority
If you believe your data protection rights have been violated, you have the right to contact:
Finnish Data Protection Ombudsman (Tietosuojavaltuutettu)
Website: tietosuoja.fi
We encourage contacting us first to resolve any concerns.
11. Changes to This Policy
We may update this Privacy Policy when necessary.
The latest version is always available on our website.